Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Your cancellation will take effect at the end of the current paid term.

2. Refund Policy

We offer a satisfaction guarantee on our services. Here are our refund guidelines:

14-Day Money-Back Guarantee: If you are not satisfied with our service within the first 14 days of your initial subscription, you are eligible for a full refund.
Technical Issues: If you encounter technical issues that prevent you from using the service and we are unable to resolve them within a reasonable timeframe, you may be eligible for a pro-rated refund.
Duplicate Charges: In the event of a billing error or duplicate charge, we will issue a full refund for the erroneous amount.

3. Non-Refundable Items

Certain items and fees are non-refundable, including but not limited to:

Usage-based charges (e.g., AI token consumption beyond plan limits)
One-time implementation or setup fees
Services already rendered or consumed

4. How to Request a Refund

To request a refund, please contact our support team at support@dreamloop.ai with your account details and the reason for your request. We aim to process all refund requests within 5-7 business days.

5. Processing of Refunds

Approved refunds will be processed back to the original payment method used for the transaction. Depending on your bank or credit card provider, it may take an additional 5-10 business days for the funds to appear in your account.

6. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

7. Contact Us

If you have any questions about our Cancellation & Refund Policy, please contact us at support@dreamloop.ai.